Your information is safe
Neither your name nor anything about you is sold or shared with any other company.
The following states the Restoration World policy regarding the privacy rights of visitors to this website. We respect your right to privacy and your desire for a secure online shopping experience.
Our postal address is:
6232 Executive Blvd
Dayton, OH 45424
We can be reached by telephone at 1-937-236-5233.
Information we collect and how it is used
We collect aggregate information on visits made to our pages. This information helps us improve the content of our site.
When you purchase a product on resto-world.com, we ask you for the following information: name, address, phone number, e-mail address, and credit card. This information is used to process your order and if necessary, to contact you for help when we are processing an order. All information we collect is stored in a secure database.
Restoration World also collects e-mail addresses to inform our customers that we received the order, and to send notifications of special offers and promotions.
About Children (Under 18)
For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.
We use VeriSign as our SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet.
Disclosure of Information Policy
We never make your e-mail address available to any other company or organization.
If you supply us with your postal address, you may receive periodic mailings of catalogs from Restoration World. If you do not wish to receive such mailings, please let us know by calling or writing us at the above address.
If you have supplied us with your postal address, we do not share your name and address with any companies.
Need to make a change?
If you would like to change any of your transactional information in our database please feel free to contact us. You’ ll find our phone number and address at the top of this page.
A fraud method in which the fraudster sends out legitimate-looking email in an attempt to gather personal and financial information from recipients. The fraudster sends an email to an unsuspecting customer. That fraudulent email might look just like a legitimate Restoration World email (including use of the Restoration World logo). If the customer falls for the bait (thus the “fishing” reference), the thief could get credit card numbers, PINs, expiration dates credit card / bank account numbers and even Social Security numbers.
Vishing is very similar to “phishing” but instead of occurring through e-mail it is over the phone. The fraudster will typically pretend to be a legitimate business, and fools the customer into thinking they will profit, such as through a Secret Shopper Scam. In these scams, fraudsters pose as a trusted retailer or bank and obtain personal information from the customer by requesting they “verify” the information on file. The information is then used to generate fraudulent transactions.
A good rule of thumb: If someone is contacting you to verify your personal information, it is very likely you did not provide it to them in the first place, and it is not a legitimate request. Legitimate companies will not expect you to provide your social security number or other personal information when they call you. If you receive a call like this, do not provide any information. If in doubt, call back a trusted number for the company, such as in the one on a statement or invoice, the back of your credit/debit card, or on their official website (not the one sent through a suspicious email. Do not use the phone number provided by the person on the phone.)
A combination of the terms “SMS” and “phishing.” It is similar to phishing, but refers to fraudulent messages sent over SMS (text messaging) rather than email. The fraudster may text you saying you’ve won a free gift card. Remember, you can’t win a contest you didn’t enter. Restoration World doesn’t notify winners of any context via text message.
Tips to avoid these scams
- Never provide personal information in response to an unsolicited request, whether it is over the phone or internet.
- Do not respond to any suspicious looking email, automated calls or text messages. A trusted company will never ask a customer for sensitive information over a call you didn’t initiate.
- Don’t trust the Caller Id. Fraudsters can manipulate the Caller ID to have it display a legitimate business’s name. To be safe you can check to see if the phone number matches the number that appears on your bank statement, credit/debit card, or phone book.
- If a credit/debit card company actually calls to notify you of suspicious charges, they will not ask for your personal information. Instead they will verify that they have reached the cardholder and ask for them by name. Then they may ask the cardholder to verify the last 4-digits of their Social Security Number (Note: They will NOT ask for the entire Social, Account, Expiration, or PIN). They will then verify if you made that particular charge or not. If anything sounds suspicious, hang up and call your financial institution directly.
- Avoid fraudulent sites by entering web addresses directly into the browser yourself or by using bookmarks you create.
- If you have fallen victim to such a scam and given out your personal account information, contact your financial institution immediately to protect your accounts, block your cards, fill out a fraud affidavit, and take other protective measures as necessary.
Don’t respond or reply to an email, phone call, or text message that:
- Requires you to supply personal or account information directly in the email
- Threatens to close or suspend your account if you do not take immediate action
- Invites you to answer a survey that asks you to enter personal or account information,
- States that your account has been compromised or that there has been third-party activity on your account, then asks you to enter or confirm your personal or account information
- States that there are unauthorized charges on your account, then asks you to provide your personal or account information
- Asks you to enter your User ID, Password or account numbers, PIN or card expiration dates into an email, webpage or text message